Confidentiality

Thank you for visiting Saponaria (the "Site"), operated by Savonnerie Saponaria, 11307550 Canada Inc. ("we", "us" and "our"). We are committed to protecting your privacy. Through this Notice, we are informing you of our personal information handling practices and security measures, and the reasons for which this information is collected, and the use that is made of this information. This Notice applies to personal information collected through our Site, and personal information collected at our special event locations.

In this Notice, the term "personal information" means information about an identifiable individual and excludes business contact information.

1. WHAT INFORMATION DO WE COLLECT?

When you purchase something from our Site or sign-up to receive newsletters, advertising content, participate in contests or other services, we collect the personal information you give us such as your name, billing address, shipping address, phone number and email address.

If you contact Customer Support, or if a member of our staff ask, and you provide your email address at our event, it is for marketing purposes. This should be clearly communicated at the time the information is collected.

When you browse our Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We also track aggregated web traffic, identify whether users are signed in to our Site, gather information about user interactions, user preferences, which pages are visited, how long visitors are spending on particular pages, and to recognize users when they return to our Site. Our site servers also generate standard traffic log files. We use these files to prepare aggregate traffic statistics for our site. There is no personal information in these aggregated records and log files.

2. WHAT DO WE DO WITH YOUR INFORMATION?

We use personal information to deliver the products and services that you have ordered or requested from our Site, and to allow you to pay for products and services that you have ordered.

With your permission, we may send you emails or newsletters about our Site, new products and other updates.

You may also choose to leave product reviews, comments, or social media interactions that may identify you. We may use this information to host or display those product reviews, comments, or social media interactions.

We may use user information in a statistical, aggregated and anonymized format, for product improvement purposes, to understand customer preferences such as tracking webpage usage and product interest on an aggregate basis, and to deliver site content and content to users based on user behaviour and preferences.

3. CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or a purchase, you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You agree to keep us informed of the correct and current personal information that you supply to us.

4. HOW DO I WITHDRAW MY CONSENT?

If you want to pay for the product(s) and allow us to ship the product(s) to you, then we need the personal information to fulfill this purpose and if you withdraw consent, then we cannot fulfill this purpose.

For marketing or other commercial communications, if you opt-in, and then you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us via email (see the contact information at the bottom of this Notice), or by unsubscribing to marketing communications by using the link in the footer of any of our emails.

5. DISCLOSURE

We may outsource certain aspects of order fulfillment, product delivery, payment processing and subscription services. For example, our PCI-compliant suppliers will use payment information to process your payment, and our order fulfillment providers will ship product to the address that you supply to us. We may also use a third-party provider for our subscription-based services. These suppliers are obligated to maintain confidentiality, and not to retain, share, store or use personal information for any secondary purposes.

For example, our Site is hosted through Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Certain payment data is stored through Shopify’s data storage. They store your data on a secure server behind a firewall.

We may disclose personal information only in accordance with: (a) this Policy; (b) the Terms of Service or other agreements you may have entered into with us; and (c) applicable laws and regulations.

We do not sell or otherwise distribute personal information to external third parties except with your consent or as may be permitted in accordance with this Notice.

6. PAYMENT

If you choose a direct payment gateway to complete your purchase, then our payment provider stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. In the case of subscription services that you may choose, payment card data is stored by our payment provider for recurring payments, as long as is necessary to complete the subscription transactions that you authorize.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

7. THIRD-PARTY SERVICE PROVIDERS

We always seek to work with professional and reputable providers. From time to time, we may change providers, in which case we may transfer personal information from one provider to another through a carefully managed process by which the integrity and security of the information is maintained. If this occurs, personal information will be deleted from the former service provider when the new service provider is engaged.

Some of our third-party providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your personal information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Notice or our Terms of Service.

8. SECURITY

To protect your personal information, we take reasonable precautions, and ensure that our service providers take reasonable precautions, to follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

9. COOKIES

Cookies are small pieces of information that are stored by your browser on your computer or device. We use cookies mainly in order to determine traffic on the Site, to transmit anonymous information that is usable by our marketing department, and to personalize the future use you make of the Site. This technology does not systematically place personal information about you at our disposal. It is always possible to no longer be subject to cookies by modifying the settings on your computer or device.

This Site uses certain marketing services to advertise on third party websites (including Google, Bing and Facebook and other platforms) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our Site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on a Google search results page, or a site in the Facebook network or Google Display Network. Third-party vendors, including Facebook and Google, use cookies to serve ads based on someone’s past visits to our Site. Of course, any data collected will be used in accordance with our own Privacy Notice and Facebook's or Google’s privacy policy.

If you reject cookies, you may still use our Site, though some areas may be functionally limited.

10. CHANGES TO THIS NOTICE

We reserve the right to modify this Notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site.

If our Site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

11. QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Sonya Ann Legault, Privacy Compliance Officer at info@saponaria.ca or by mail at:,

Savonnerie Saponaria
Attention: Sonya Ann Legault
4 chemin de la Traverse
Val-des-Monts, Qc, Canada, J8N7V6
(Mailing address only)