From a few months to a few years. There are several factors that influence the life of a handcrafted soap. It is strongly recommended that you keep your soaps away from direct light and sources of heat or moisture, much like you would with a good olive oil. Keep your soaps in your dresser drawers to give a delicious scent to your linens and clothes while waiting to be used.Our handmade soaps improve with time and depending on storage conditions, they can undergo some variations such as:
- Natural or other coloring that may become blander
- Perfumes (essential oils) that become less intense
- Some stains may sometimes appear, but they are totally harmless.
Over time (a few months), the essential oils will fade, resulting in a soap that smells less. In addition, because all our soaps are "surgras" to further moisturize the skin, this added but not saponified oil can after several months in contact with the air become denatured. This is when you will see orange dots appear on the surface. This is harmless, but less aesthetic, it results in a loss of perfume and sometimes an oil smell that disappears after showering.
The soap must be able to dry and breathe between uses. Putting it on a dripping soap dish and making sure the shower stream is not directly on it is a good way to preserve it.
Absolutely! Even if this old soap may be a little less smelly than a one-year old soap, it will keep all its cleaning properties. Sometimes, because the essential oils have faded away, the soap gives off an oily odor, but this odor will disappear in the shower. Again, it also depends on storage conditions.
We would say from 3 weeks to 1 month depending on the person. Several aspects make its duration vary: water temperature, use under running water, direct use on the skin vs. a wipe or sponge, body hair, frequency of showers, etc.
Depending on the length and thickness of your hair, solid shampoo can easily last for 70 to 80 uses.
All our soaps are made using the traditional cold saponification method.
As a manufacturer of cosmetic products, we are required to comply with Health Canada's cosmetics labeling requirements, and we list the ingredients on our products in accordance with Health Canada's "International Nomenclature for Cosmetic Ingredients" (INCI) regulations. This way of listing ingredients is mandatory for all cosmetics manufacturers in Canada. The INCI nomenclature is a universally recognized, multilingual language designed to avoid confusion between commercial or inappropriate names, which could cause a problem in the event of an allergy. If you don't find the ingredients listed in this way on a cosmetic product, you should know that it doesn't comply with Health Canada requirements.
Shipping & delivery
Outside of peak periods (Mother's Day, Holidays, Valentine's Day, etc.), most of our orders are shipped within 2 business days. The delay can increase to one week during busier periods.
We ship with Canada Post's "Expedited Parcel" service. Delivery is free in Canada for orders of $75 or more (except for remote areas). For orders under $75, delivery is at a flat rate of $12*.
Yes, we offer free shipping on orders of $75 or more before taxes (with the exception of certain remote regions such as Northern Quebec, Gaspésie, Îles-de-la-Madeleine, Nunavik (postal codes beginning with J0M) and the Northwest Territories). An additional charge may apply once the order has been received. We will contact you.
No, we only deliver within Canada.
Unfortunately, it's not possible to visit our workshop at the moment. Our business permit allows us to do our job as craftsmen, but not to welcome customers.
General and other questions
We don't have a physical store; our products are sold through our online boutique. We also have several points of sale that distribute a selection of our products. You can consult the list of our points of sale HERE.
It is impossible for us to know the current inventory of our distributors, but since they're all fantastic, we invite you to contact them directly to find out if they stock the product you're looking for. Most of them will even agree to add your favorite product to their list.
We invite you to e-mail us at email@example.com with the name of your business and its location.
We invite you to write to us by e-mail or via social networks, and we'll evaluate your proposal according to certain criteria (exchange value, visibility, time of year, inventory, etc.).
At Saponaria, we do our best to find ecological and sustainable solutions for packaging and shipping orders. Most of the materials we use are recyclable from paper or cardboard, and some are even compostable. Our packing peanuts are made from starch, decompose in water and are non-toxic for the environment. Whenever possible, we give a shipping box a second life.
Returns and refunds
Given the nature of our products, it is not possible to return a product; all our sales are final. If you have a particular problem with a product, please contact us at firstname.lastname@example.org. We do not exchange or refund products that are not faulty. We do not take back products for reasons of taste, change of mind, allergies or other personal reasons.